What should navigators do if they encounter conflicts of interest?

Navigators should prioritize avoiding biases and adhere to organizational policies when they encounter conflicts of interest. This approach ensures that decisions are made in a transparent and fair manner, protecting both the navigator's integrity and the trust of the patients they serve. By following established organizational policies, navigators can mitigate the influence of personal biases that may arise from their own experiences or relationships.

Organizational policies typically provide guidelines for identifying and addressing conflicts of interest, helping navigators to manage these situations appropriately. This not only preserves the ethical standards of the navigation process but also helps in maintaining a focus on the patients’ best interests.

Overall, adhering to organizational policies reinforces a commitment to professionalism and accountability, ensuring that patient care remains the foremost priority.