What is the primary role of a patient navigator in healthcare?

The primary role of a patient navigator in healthcare is to guide patients through the healthcare system. This involves helping patients understand their diagnosis, navigate appointments, access resources, and make informed decisions about their care. Patient navigators serve as a point of contact, ensuring that patients receive the support they need to overcome barriers to care, such as navigating insurance issues, scheduling, or understanding treatment options.

This role is especially critical in complex healthcare environments, where the system can be overwhelming for patients. By providing guidance, patient navigators enhance patient engagement, improve health outcomes, and contribute to a smoother overall experience in the healthcare journey. They do not conduct medical procedures, directly diagnose conditions, or manage healthcare facilities, as these responsibilities lie within the scope of healthcare professionals, such as doctors and administrators.