What is one way Patient Navigators can build trust with patients?

Listening to patients' needs and concerns is a fundamental way for Patient Navigators to build trust. This approach demonstrates that they value patients' perspectives and are genuinely interested in understanding their individual situations. When patients feel heard, they are more likely to open up about their concerns, which can lead to more effective navigation of their healthcare journey.

Additionally, by actively listening, Patient Navigators can tailor their support and resources to meet the unique needs of each patient, further fostering a sense of trust and partnership. This practice reinforces the navigator's role as an advocate for the patient, creating a safe space where patients feel comfortable expressing their worries and questions.

In contrast, providing quick answers without context may lead to misunderstandings or feelings of neglect from patients, as they may feel their concerns are not thoroughly addressed. Avoiding sensitive topics can prevent important issues from being discussed—potentially compromising the patient's care. Lastly, using medical jargon can confuse patients rather than engage them, creating barriers instead of building the trust necessary for effective communication and support.