What is one method navigators use to gather patient feedback?

Gathering patient feedback is crucial for healthcare navigators to understand the experiences and satisfaction of those they assist. One effective method for this is through surveys, which are designed to systematically assess patients’ experiences with care, as well as their overall satisfaction. Surveys can be distributed to a larger number of patients, allowing for a broad range of feedback that can be quantitatively analyzed. This method is efficient as it can be conducted anonymously, encouraging honesty in responses, and can be tailored to target specific aspects of the care process.

While personal interviews, focus groups, and annual assessments can also provide valuable insights, they typically involve smaller groups or more intensive processes. Personal interviews may not capture a wide array of perspectives due to their one-on-one nature, focus groups can bias results based on group dynamics, and annual assessments may not reflect current patient sentiments due to their infrequency. Therefore, utilizing surveys stands out as a versatile and comprehensive way for navigators to collect patient feedback efficiently.