What is a common misconception about patient navigators' roles?

The assertion that patient navigators are primarily administrative assistants reflects a common misconception about their roles. In reality, patient navigators serve a much broader purpose within the healthcare system. Their primary responsibility includes guiding patients through the complex healthcare landscape, which encompasses assistance with medical appointments, understanding treatment options, and addressing barriers to care.

While they may handle some administrative tasks, their role extends far beyond mere administrative support. Patient navigators are often trained to provide emotional support, education about medical conditions, and connections to community resources, which requires a deeper understanding of healthcare processes and patient needs. This multifaceted role involves collaboration with healthcare teams, ensuring that patients receive comprehensive support throughout their treatment journey. Thus, understanding the true scope of what patient navigators do is essential for recognizing their value in promoting patient-centered care.