What communication strategies should navigators use?

The correct choice emphasizes key communication strategies that are essential for patient navigators when engaging with patients. Active listening allows navigators to fully understand patients' concerns, needs, and feelings, which helps build trust and rapport. Empathy is vital as it enables navigators to connect emotionally with patients, ensuring they feel heard and supported during often difficult health journeys.

Using open-ended questions facilitates more in-depth responses from patients, allowing them the space to express themselves more fully. This approach can uncover critical information that may not surface through simple yes-or-no questions. Culturally responsive communication is crucial in today's diverse healthcare environment, as it acknowledges and respects the unique backgrounds and experiences of each patient, leading to more personalized care.

The other options include strategies that would likely hinder effective communication and support. Standard language, closed questions, and technical jargon can alienate patients and lead to misunderstanding. Similarly, formal presentations, written reports, and one-way communication do not foster a dialogue, which is necessary in a navigational role that aims to assist and support patients actively. Lastly, methods like passive listening, simple questions, and judgmental responses can create a negative experience for patients, which is counterproductive to the goals of patient navigation. Therefore, the first option is the most