What action should navigators take when patients show signs of distress?

When patients show signs of distress, it is crucial for navigators to refer clinical concerns and provide support. This approach acknowledges the patient's emotional and physical state and demonstrates a commitment to their well-being. By referring clinical concerns, the navigator ensures that the patient receives the appropriate medical attention needed to address any potential issues. Additionally, providing support reinforces the navigator's role as an advocate, helping to alleviate the patient's anxiety and improve their overall experience in the healthcare system.

This option prioritizes the patient’s health and addresses their immediate needs, which is essential for effective patient navigation. Navigators should be equipped to respond with empathy and practical assistance rather than ignoring the distress or suggesting alternative doctors, both of which can exacerbate feelings of isolation or abandonment. Encouraging breaks can also be beneficial, but it does not directly address the underlying issues that may require clinical intervention. Therefore, referring to a clinician while offering support is the most comprehensive and thoughtful response to a patient in distress.